FAQs

MEMBERSHIP CANCELLATION POLICY

All memberships and class packs are non-refundable. We do not offer membership freezes. You can cancel your membership at anytime in your account or by emailing info@thegaragechi.com a minimum of 14 days before your next billing after your commitment is complete.

BOOKING WINDOW

Our class booking window opens every Thursday at 2pm, for the next 2 weeks. Book all classes in advance through our app. Booking window closes 30min before class starts.

CANCELLATION POLICY

Cancel at least 12 hours before class to avoid a fee. Late cancellations (within 12 hours): $18 fee. No-shows: $35 fee. We just want you to show up.

WAIT LIST POLICY

• If a class is full, you can join the waitlist and will be notified if a spot opens.

• You may remove yourself from a waitlist at any time with no cancellation penalties.

• Once you are added to the class from the waitlist, your reservation becomes a confirmed booking and is subject to our standard cancellation policy.

• Waitlists are common for peak class times—please check your reservation status in The Garage Chicago app for updates.

• If you arrive while still on the waitlist, you are required to check in with the coach to confirm availability.

PRIVATE EVENTS

We host private group training + events. Head to our Private Events page to request a date and time that works for your crew.